Workforce Engagement Management

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  • 1.  Removing Inactive Agents from Work Plans

    Posted 04-18-2024 12:47

    Is there a way for the system to automatically remove inactive agents from an established work plan? When I make an agent Inactive, Genesys removes them from other pieces of the system, but they still appear in work plans that were created when they were still active. 


    Lisa Johnson

  • 2.  RE: Removing Inactive Agents from Work Plans

    Posted 05-13-2024 12:58

    Hi, sorry for the little off topic, but the Genesys User Experience Research team has launched a survey aimed to schedulers (or supervisors with scheduling permissions) to gather their feedback about different aspects of the agents' schedule.

    This survey will take approximately 5-10 minutes and those eligible will automatically be entered into a sweepstakes for a chance to win one of two $75 e-gift cards.

    The survey will be collecting data until May 20th, and sweepstakes selection will be held on May 21st.

    >>> Link to the survey

    Thanks a lot,

    Olga Revilla
    UX Research Lead at Genesys

    Olga Revilla
    Genesys - Employees

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