Thank you Kaio. As I mentioned in a previous thread, that error message is likely caused by some sort of network error. You would need to open a case with Product Support to have them investigate this further. If you are able to reproduce this, I would highly recommend capturing console and network logs when the issue occurs.
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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 04-24-2026 13:18
From: Kaio Oliveira
Subject: Reoccurring error message
Hi stacey
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The link below contains a conversation here in the community with help from Jason at Genesys.
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See if it helps you, and if not, he advises himself on the topic to open a support ticket with Genesys care.
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
Original Message:
Sent: 04-24-2026 12:43
From: stacey mcgann
Subject: Reoccurring error message
Why does this error keep happening while on the telephone?
#Telephony
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stacey mcgann
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