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  • 1.  Repeat Menu

    Posted 03-21-2018 22:41
    No replies, thread closed.
    Hi

    I understand within Inbound call flow, at menu selection, if the caller did not make any selection, the system will repeat the menu options again after x seconds. is there anyway to add an audio prompt say "Sorry, we have not received any selection from you" before it repeat the menu. Is that possible? if yes, how?

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    Meng Yong Choo

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  • 2.  RE: Repeat Menu

    Posted 03-22-2018 06:59
    No replies, thread closed.
    As far as I know there is no feature for that.
    Unless you build it in a task.
    So the easiest way is probably to have x sec on silence on the prompt and then say "Sorry, we have not received any selection from you".



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    Patrick Giørtz
    Atea AS
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    Original Message


  • 3.  RE: Repeat Menu

    Posted 03-22-2018 07:05
    No replies, thread closed.
    Take a look to this topic:

    https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=34454747-c6dd-463e-b6e0-13496996c8ae&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm0

    Hope this help!

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    Ana Laia
    ACCENTURE CONSULTORES DE GESTAO SA
    ------------------------------

    Original Message


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