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Replace Participant a old - not ended conversation

  • 1.  Replace Participant a old - not ended conversation

    Posted 06-05-2025 18:22

    c.lopez | 2022-04-29 10:38:09 UTC | #1

    Hi,

    I'm trying to transfer an old email conversation (it has been queued for more than 2 months, but the conversation never ended) using following method: /api/v2/conversations/callbacks/{conversationId}/participants/{participantId}/replace The call fails, returning a 404 error (not found)

    Is there any time limitation to be able to invoke this method?

    Note: The conversation has been never ended, so I can see " This interaction is currently in progress." on his conversation URL: https://apps.mypurecloud.ie/directory/#/engage/admin/interactions/<conversationId>

    Thanks!

    Jerome.Saint-Marc | 2022-05-02 06:44:52 UTC | #2

    Hello,

    The API request you have posted above - i.e. /api/v2/conversations/callbacks/{conversationId}/participants/{participantId}/replace - is to transfer callbacks.

    If you want to transfer an email, you can use:

    If this still fails, I would suggest to open a ticket with Genesys Care as we can't access and investigate customer environments via the forum.

    Regards,

    c.lopez | 2022-05-03 06:20:48 UTC | #3

    Hello Jerome,

    It was a copy/paste error. The method I am using is this one and it fails (only in old conversations, even if they have not ended): POST /api/v2/conversations/{conversationId}/participants/{participantId}/replace

    I will open a ticket at Genesys Care.

    Thank you very much

    system | 2022-06-03 06:21:44 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14518



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