Dai | 2023-01-18 14:18:04 UTC | #1
Hi,
I am wondering if it is possible to disable / replace the default wrap up screen. We would like to generate our own screen for this functionality to have something more tailored for our users.
Thank you, Dai
jacobshaw | 2023-02-06 14:00:51 UTC | #2
Hi @Dai In general, custom handling for interactions can be done with Interaction widgets. However as far as I know, there's no way to disable the wrapup screen. To suggest this idea, you can post it in the Genesys Ideas portal
Dai | 2023-01-24 16:22:40 UTC | #3
Hi,
If it is not possible to disable the wrap-up screen it is possible to have the Genesys UI highlight the custom script tab instead of navigating directly to the wrap-up view when a call is completed?
Thank you, Dai
system | 2023-02-24 16:23:25 UTC | #4
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