Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Report by internal

    Posted 05-12-2020 11:20
    No replies, thread closed.
    Hi, 

    I need to have a report by interval cumulative by day, is there one that would do this?
    #Reporting/Analytics

    ------------------------------
    Michelle Williams

    ------------------------------


  • 2.  RE: Report by internal

    Posted 05-13-2020 08:58
    No replies, thread closed.
    An option, the Performance Detail Views will give you the report by interval - you can then export via CSV and total them.

    ------------------------------
    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
    ------------------------------



  • 3.  RE: Report by internal

    Posted 04-19-2021 15:58
    No replies, thread closed.
    Hi Michelle, 
    You might have had the answer already as the thread is from last year. The Genesys APIs are fantastic. We have designed a custom report and dashboard application that does what you are requesting. So yes it is do able. If you require any further assistance please let me know. 
    Kind Regards

    ------------------------------
    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------