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  • 1.  Report For Evaluation

    Posted 07-07-2020 05:36
    No replies, thread closed.
    Dear Team ,

    I have raised product idea regarding #QualityEvaluation Report, currently in the agent performance evaluation tab we have no option to filter by evaluator name or evaluation form , and also reporting for evaluation to be enhanced .

    Kindly vote to get report for evaluation 

    https://purecloud.ideas.aha.io/ideas/ANA-I-146
    ​
    #Reports
    #QualityManagement
    ​​
    #QualityManagement

    ------------------------------
    Noufal EBRAHIM

    ------------------------------


  • 2.  RE: Report For Evaluation

    Posted 07-08-2020 05:09
    No replies, thread closed.
    Hi Noufal,

    Thanks for posting the product idea, good luck :-)

    Kind Regards

    ------------------------------
    JJ Earle-Henson
    Global SPARK Team
    Senior Strategic Sales Consultant
    ------------------------------



  • 3.  RE: Report For Evaluation

    Posted 04-15-2021 08:02
    No replies, thread closed.
    Hi Noufal, 

    The Genesys API's are fantastic to work with yes there is additional work to be done, we have our own custom evaluation reporting and dashboard application that does all you are talking about as well as: 

    - Queue, Agent, Agent score drill down
    - Drill down to Agent Score under 90% with Interaction ID's
    - Evaluating the Evaluator
    - Evaluating the Queue
    - Real time Evaluation dashboarding

    Not sure if this is of any help, let me know if you want to have a look at this, I can send some screenshots to you as well as real time evaluation dashboard screenshots.

    Kind Regards

    ------------------------------
    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------



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