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Report on Agent busy or Customer busy for dialled calls.

  • 1.  Report on Agent busy or Customer busy for dialled calls.

    Posted 4 hours ago
    Edited by Muhammed Shaibant 4 hours ago

    Dear Team,

    Could you please confirm whether Genesys Cloud provides reporting capabilities for Agent Busy and Customer Busy outcomes for dialed calls, particularly in Predictive Dialing mode?

    #Reporting/Analytics



    ------------------------------
    Regards,
    Shaiban
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