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  • 1.  Report on Agent busy or Customer busy for dialled calls.

    Posted 10 hours ago
    Edited by Muhammed Shaibant 10 hours ago

    Dear Team,

    Could you please confirm whether Genesys Cloud provides reporting capabilities for Agent Busy and Customer Busy outcomes for dialed calls, particularly in Predictive Dialing mode?

    #Reporting/Analytics



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    Regards,
    Shaiban
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  • 2.  RE: Report on Agent busy or Customer busy for dialled calls.

    Posted 4 hours ago

    Dear community,

    Are there any options available to achieve this requirement?



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    Muhammed Shaibant
    x
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    Original Message


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