Genesys Cloud - Main

Hi Guys, 

Does anyone know if it is possible to report on what roles are assigned to what users in my Org?

There doesn't seem to be an out of the box report for this.


Any guidance here would be greatly appreciated.. Figured I'd post the question here before opening a support case .. 

Thx n Regards
Ricardo
#Reporting/Analytics

------------------------------
Ricardo Arneaud
Cibercall USA Corp
------------------------------

Hi Ricardo,

I can't find such report in Genesys Cloud, except standard GUI list of users and user details with roles and assigned permission.

You can build own report based on GC API
1. To get the list of available users /api/v2/users
2. To get roles and permissions for user /api/v2/users/{userId}/roles

We can easily implement such report based on our AppFoundry cloud service.




------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
------------------------------

No need to raise a support case as you can indeed use the API

• to read roles for users: GET /api/v2/users/{userId}/roles
• to update roles for users:PUT/api/v2/users/{userId}/roles

We have done regular extracts with our Data mart (on AppFoundry) to get such config data out and be able to track configuration data.
Typically you'd want also to check the queues, divisions, groups as part of the overall user configuration as it can be helpful for troubleshooting as well.

------------------------------
Hichem Agrebi
hichem.agrebi@cc-expertise.com
CC-Expertise Ltd
------------------------------