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  • 1.  Reporting for groups

    Posted 06-01-2020 09:53
    No replies, thread closed.

    Hi,

    Is it possible to do reporting on groups?

    Thank you.


    #Reporting/Analytics

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    Christopher Carr
    IP Integration
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  • 2.  RE: Reporting for groups

    Posted 06-01-2020 13:57
    No replies, thread closed.
    Groups have no associated analytics data, so no reports. 

    The only thing close would be a User report or User Status report that allows you to create the listing of users to report on based upon their Group membership (but that would have to be set every time you run the report, not a scheduled report since group membership changes are not applied automatically).


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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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