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  • 1.  Reporting on agents deactivating queues

    Posted 08-15-2019 03:53
    No replies, thread closed.
    Hi All,

    We use the purecloud system in my work, I am one of the supervisors.

    We have certain daily tasks in which the agents can activate/deactivate queues on there own, is there any reporting tool for this?

    Kind Regards

    Matt
    #Reporting/Analytics

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    Matthew Bridge
    Carestream Dental
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  • 2.  RE: Reporting on agents deactivating queues

    Posted 08-15-2019 10:25
    No replies, thread closed.
    I don't know of a way to report on that easily.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Reporting on agents deactivating queues

    Posted 08-16-2019 09:12
    No replies, thread closed.
    Hi Matthew,

    That's currently not supported today but I'd recommend adding an Idea for that so our Product Management team can track it.

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    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 4.  RE: Reporting on agents deactivating queues

    Posted 08-16-2019 09:18
    No replies, thread closed.

    You could add this as an idea in the PureCloud Product Ideas Lab. 

    To access the Product Ideas Lab and add your idea:

    1. Sign in to the Genesys Knowledge Network.
    2. In the Product Ideas Lab tile, click Browse and Submit Ideas.
    3. From the Product Ideas Lab site, click Add a Product Idea. You can also view and vote for existing ideas.
    I found this existing idea that includes the ability to view queue activation/deactivation. https://purecloud.ideas.aha.io/ideas/CLINB-I-603

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    Jordan Robinson-Rucker
    PureCloud Technical Writer
    Genesys - Employees
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