Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Reporting on Compliance Abandon Rate and True Abandon Rate

    Posted 08-19-2021 11:03
    No replies, thread closed.
    I've been looking for a report to show me historical data on campaigns, but I can't seem to find one.

    Specifically, I'd like to be able to say "Yesterday's "X" campaign had a compliance rate of whatever and a true abandon rate of whatever.

    The real-time view of the campaigns shows this information here:


    Has anyone found a report for this?

    Thanks,
    Dan
    #Outbound
    #Reporting/Analytics

    ------------------------------
    Daniel Ross
    Weld North Education
    ------------------------------


  • 2.  RE: Reporting on Compliance Abandon Rate and True Abandon Rate

    Posted 08-30-2021 15:24
    No replies, thread closed.
    Hi Dan,

    This will be coming up in our backlog, but we don't have a timeline for this yet.

    Thanks,
    Jacky

    ------------------------------
    Jacqueline Minkler
    Genesys - Employees
    Sr. Product Manager, Reporting & Visualizations
    ------------------------------