"Future Consideration" and "released this year" don't usually go together. I wouldn't hold your breath.... (See various posts about the Ideas site and Genesys' use of it.)
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 01-12-2024 11:38
From: Eileen Andrews
Subject: Reporting on users by skill
Hi, Alison. There is currently a request in the Product Ideas Lab for this functionality that has 62 votes and has been designated as a Future Consideration. Appears that it could be released this year!
https://genesyscloud.ideas.aha.io/ideas/INB-I-985
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Eileen Andrews
DuPont
Original Message:
Sent: 01-11-2024 10:38
From: Alison Brown
Subject: Reporting on users by skill
Hi- Is there a way to view list of users by skills? We have a skill that is required for taking payment and for audit purposes we must ensure that they do not have access to be able to provide refunds so it would be extremely helpful to search by skill and see the list of users that have that skill to be able to cross reference rather than checking each user individually?
Many thanks!
Alison
#Reporting/Analytics
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Alison Brown
Aggregate Industries UK Ltd
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