Genesys Cloud - Reporting and Analytics

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  • 1.  Reporting Query

    Posted 06-10-2025 15:45

    Is there any way to run a performance report that shows how many calls were answered within 30 and 60 seconds for the month.


    #Calculations
    #Dashboards
    #PerformanceExports
    #PerformanceViews

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    Nav Kaur
    Lead workforce planner
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  • 2.  RE: Reporting Query

    Posted 28 days ago

    Hello Navjot,

    There isn't currently a report that would do this, but there is an idea Views: Queue Performance View Insights Phase II - Answer, Handle, Talk, Hold, ACW on the Genesys Cloud Product Ideas Lab.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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