Hello Navjot,
There isn't currently a report that would do this, but there is an idea Views: Queue Performance View Insights Phase II - Answer, Handle, Talk, Hold, ACW on the Genesys Cloud Product Ideas Lab.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 06-10-2025 15:45
From: Navjot Kaur
Subject: Reporting Query
Is there any way to run a performance report that shows how many calls were answered within 30 and 60 seconds for the month.
#Calculations
#Dashboards
#PerformanceExports
#PerformanceViews
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Nav Kaur
Lead workforce planner
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