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  • 1.  Reporting Question

    Posted 01-25-2023 15:09
    No replies, thread closed.
    Hello!

    Is there a way to see the number of times an agent calls a certain queue? For example, in our case we have a "helpline" queue where agents can call for help. However, we are looking for data as far as how many times these agents are calling into this queue so we can provide more coaching, assistance, etc.
    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Addison Hild
    Athene
    ------------------------------


  • 2.  RE: Reporting Question

    Posted 01-25-2023 18:50
    No replies, thread closed.
    Hi

    Under the Agent Interactions View, filter the interactions based on the "helpline" queue


    Cheers

    ------------------------------
    Muhammad Zubair Awan
    ------------------------------

    Original Message


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