Genesys Cloud - Main

I am looking to create my own reports using APIs like support tells me to since they don't have the answers I need. "either integrate an analytics applications or utilize the API tools to pull the raw data metrics and build their own reports by leveraging their internal web developers."
They don't tell me HOW to use APIs or where to get them. I don't have an internal web developer - just me.  Can anyone give me directions on obtaining and using APIs for reporting in PureCloud?

I am looking to expand the interaction detail report to show all the information that we can view on the interaction page.
I want AGENT, DATE/TIME, DURATION, QUEUE, DIRECTION, WRAP-UP, TOTAL ALERT, TOTAL TALK, TOTAL HOLD, TOTAL ACW

I need to report to my uppers how long someone talked to a customer, how long they were on hold and how long their ACW took.  Current interaction reports do not break this down.
#Reporting/Analytics

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Nicole Waiksnoris
PricewaterhouseCoopers LLP
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Come over to https://developer.mypurecloud.com/  It's explains our SDK and how to use it.  Specifically check out the api explorer https://developer.mypurecloud.com/developer-tools/#/api-explorer to easily play with our SDK without having to write code.  Also there's a separate forum for SDK-specific questions at https://developer.mypurecloud.com/forum/.

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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 11-08-2018 11:31
From: Nicole Waiksnoris
Subject: Reporting using API

I am looking to create my own reports using APIs like support tells me to since they don't have the answers I need. "either integrate an analytics applications or utilize the API tools to pull the raw data metrics and build their own reports by leveraging their internal web developers."
They don't tell me HOW to use APIs or where to get them. I don't have an internal web developer - just me.  Can anyone give me directions on obtaining and using APIs for reporting in PureCloud?

I am looking to expand the interaction detail report to show all the information that we can view on the interaction page.
I want AGENT, DATE/TIME, DURATION, QUEUE, DIRECTION, WRAP-UP, TOTAL ALERT, TOTAL TALK, TOTAL HOLD, TOTAL ACW

I need to report to my uppers how long someone talked to a customer, how long they were on hold and how long their ACW took.  Current interaction reports do not break this down.
#Reporting/Analytics

------------------------------
Nicole Waiksnoris
PricewaterhouseCoopers LLP
------------------------------

You can also visit https://appfoundry.genesys.com/#/filter/purecloud and explore a pre-built solution such as PureInsights or eMite to see if it meets your needs.

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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
------------------------------

Original Message:
Sent: 11-08-2018 11:31
From: Nicole Waiksnoris
Subject: Reporting using API

I am looking to create my own reports using APIs like support tells me to since they don't have the answers I need. "either integrate an analytics applications or utilize the API tools to pull the raw data metrics and build their own reports by leveraging their internal web developers."
They don't tell me HOW to use APIs or where to get them. I don't have an internal web developer - just me.  Can anyone give me directions on obtaining and using APIs for reporting in PureCloud?

I am looking to expand the interaction detail report to show all the information that we can view on the interaction page.
I want AGENT, DATE/TIME, DURATION, QUEUE, DIRECTION, WRAP-UP, TOTAL ALERT, TOTAL TALK, TOTAL HOLD, TOTAL ACW

I need to report to my uppers how long someone talked to a customer, how long they were on hold and how long their ACW took.  Current interaction reports do not break this down.
#Reporting/Analytics

------------------------------
Nicole Waiksnoris
PricewaterhouseCoopers LLP
------------------------------