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  • 1.  Reports becoming disabled

    Posted 04-11-2018 01:19
    No replies, thread closed.
    Hi there, 
    Before I go raising a ticket I am finding if I don't review a report it changes from enabled to disabled, does this happen to anyone else? I hope this is a bug and not an intended system design as this would be very pointless for those reports we only need once a month or quarter. It's becoming pretty frustrating especially when I go back to look at that agent log in reports to check start times only to find the report stopped running daily midway through the pay period.

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    Jason Pratt
    Noosa Shire Council
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  • 2.  RE: Reports becoming disabled

    Posted 04-12-2018 11:56
    No replies, thread closed.

    Hi Jason-

    Thanks for the post.  There's more information on the expected behavior here:  Troubleshoot reports - PureCloud Resource Center


    Can you provide a bit more information on why you schedule the report to run daily, but do not access the created reports very frequently? Maybe there's a different configuration that could help you get to the information you need.  You mention agent login times - are you aware of the new agent login logout report?  



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    Darlene Oordt
    Sr. Director Product Management, Genesys
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    Original Message


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