Genesys Cloud - Main

Hello team,

When we export a campaign report for the day, the report comes with 100.000 lines. However if we export the D -1 report, comes with all line (even if there are more 100.000 lines).

So, i´m assuming this is a report limitation for daily or online reports/files.

IS there any documentation that i can confirm it?
#Reporting/Analytics

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Edson Gouvea
Genesys - Employees
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One thing to remember is that everything in the UI is driven by the platform API, so limits of the API do apply to the UI.  If there is a limit in the real-time analytics API, that will limit the view and the export.   Here is what is found on the limits page:. https://developer.genesys.cloud/organization/organization/limits#analytics-api

export.interactions.row.count.limit

The maximum number of rows permitted in an interactions export

1000000

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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
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Hello Edson,

Adding to Robert's response, I have observed that historical exports are "more complete" than current/real-time. I think you might be getting partial results when you do the export for today and its not necessarily because you are hitting a limit.

It is not a direct reference, but below is the snippet regarding export differences in Workspace views. At this point, I am assuming the campaign exports are governed by the same behavior.



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Nico Feliciano
Genesys - Employees
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