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  • 1.  Reports - Time mismatch

    Posted 07-29-2019 09:56
    No replies, thread closed.
    Hello Guys,

    I have a question, regarding the reports when i try to download reports the login and logout time of few employees are completely different.


    why this is happening how to fix this ? and the business hours are from 8am to 11 Pm how is it showing 3.13 A.M

    Any suggestions would be highly appreciated.

    Thank you
    #Reporting/Analytics

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    Teja Darbha
    Jathwa Technology Solution
    teja.darbha@jathwa.com
    Riyadh Saudi Arabia
    ------------------------------


  • 2.  RE: Reports - Time mismatch

    Posted 07-30-2019 09:57
    No replies, thread closed.
    Couple of thoughts - Does the documentation help explain what may be happening in terms of the logic we use?  https://help.mypurecloud.com/articles/agent-login-logout-details-report.   Are you running the report in the same timezone that your agent is in?

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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    Original Message


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