Certification and Training

Good morning!

A good starting point is to review the Architect exam content categories, as they give a clear picture of what is covered in the exam and help you focus your study time. The main topics include:

• Architect Basics

• Inbound Call Flow

• Prompts

• Operating Schedules

• Variables and Expressions

• Data Tables

• Data Actions Integration

• Voice-Based Flows

• Inbound Digital Flows

• Post-Interaction Flows

• Flow Performance

• CC Admin Basics

• Implementation Basics

My recommendation is to combine theory with hands-on practice in Architect, especially around inbound flows, data actions, variables, and routing logic. Reviewing real use cases and testing flows in a sandbox environment helps a lot.

Good morning!

A good starting point is to review the Architect exam content categories, as they give a clear picture of what is covered in the exam and help you focus your study time. The main topics include:

• Architect Basics

• Inbound Call Flow

• Prompts

• Operating Schedules

• Variables and Expressions

• Data Tables

• Data Actions Integration

• Voice-Based Flows

• Inbound Digital Flows

• Post-Interaction Flows

• Flow Performance

• CC Admin Basics

• Implementation Basics

My recommendation is to combine theory with hands-on practice in Architect, especially around inbound flows, data actions, variables, and routing logic. Reviewing real use cases and testing flows in a sandbox environment helps a lot.