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  • 1.  Request for Advice – Architect Certification Exam

    Posted 22 hours ago

    Good morning everyone,

    I am scheduled to take the Architect certification exam soon and would greatly appreciate any recommendations, tips, or advice you could share to help me prepare.

    Thank you in advance for your support.


    #Certification
    #GenesysCloud
    #Training

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    Diego Vazquez
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  • 2.  RE: Request for Advice – Architect Certification Exam

    Posted 8 hours ago

    Hi Diego,

    The key to success is dedicating time to learning the Architect content. Work through the practical labs included in the course, and make use of the Resource Centre to deepen your understanding. If you feel you need additional guidance, consider using the instructor‑led training, as it can be more effective than just working through an eBook.

    Most importantly, enjoy the learning process. By following these steps, you should have no difficulty passing. 😀

    Thanks,
    Paul



    ------------------------------
    Paul Kendrick
    Tech Expert
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    Original Message


  • 3.  RE: Request for Advice – Architect Certification Exam
    Best Answer

    Posted 4 hours ago

    Good morning!

    A good starting point is to review the Architect exam content categories, as they give a clear picture of what is covered in the exam and help you focus your study time. The main topics include:

    • Architect Basics

    • Inbound Call Flow

    • Prompts

    • Operating Schedules

    • Variables and Expressions

    • Data Tables

    • Data Actions Integration

    • Voice-Based Flows

    • Inbound Digital Flows

    • Post-Interaction Flows

    • Flow Performance

    • CC Admin Basics

    • Implementation Basics

    My recommendation is to combine theory with hands-on practice in Architect, especially around inbound flows, data actions, variables, and routing logic. Reviewing real use cases and testing flows in a sandbox environment helps a lot.



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    Mateus Nunes
    Tech Leader Of CX at Solve4ME
    Brazil
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    Original Message


  • 4.  RE: Request for Advice – Architect Certification Exam

    Posted 3 hours ago

    This is helpful!



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    Jesseca Alcantara
    Technical Account Manager
    ------------------------------

    Original Message


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