That would be great, i really appreciate the help
Original Message:
Sent: 10/1/2024 5:36:00 PM
From: Jason Kleitz
Subject: RE: Request for Information/Feedback on AI Connect for Google
Hello Ramhsa,
While I personally have not tried that integration, I'll have to defer to any feedback from other customers. I'm going to see if we can get you in contact with anyone who has any insights on using this integration.
------------------------------
Jason Kleitz
Genesys - Employees
------------------------------
Original Message:
Sent: 10-01-2024 12:20
From: Ramsha Shaikh
Subject: Request for Information/Feedback on AI Connect for Google
Hi Folks!
I hope this post finds you well!
We're currently exploring the AI Connect for Google to evaluate Google Agent Assist capabilities in Genesys and are interested in understanding more about its capabilities, integrations, and any documentation available.
I did try looking for documentation in the resource center, but all I could find was information about the About Agent Assist Google CCAI - Genesys Cloud Resource Center (mypurecloud.com) Integration, which is now discontinued.
We want to test this in our Genesys development environment and would appreciate any insights, resources, you can share.
Also, if anyone has experience using AI Connect for Google, we'd appreciate any feedback or any insights.
#ConversationalAI(Bots,AgentAssist,etc.)
------------------------------
Ramsha Shaikh
Newfold Digital
------------------------------