Hi,

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Currently, when an agent initiates a consult transfer in the Native App, the two legs (Original caller and consulted party) of the call are not clearly identified.

In the Salesforce embedded client, they are.

This Idea is to align the two and add the identification to the Native App.

Please consider voting for, and commenting on, this idea.

Thank you!

Hi,

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea.

Currently, when an agent initiates a consult transfer in the Native App, the two legs (Original caller and consulted party) of the call are not clearly identified.

In the Salesforce embedded client, they are.

This Idea is to align the two and add the identification to the Native App.

Please consider voting for, and commenting on, this idea.

Thank you!