Genesys Cloud - Main

Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea as well as this one (more or less the same request). If you have ever had to restore an archived recording, you will know what a pain it is. If you've had to restore a few, then it's almost impossible! The process takes a few hours and if you aren't staring at the screen when it completes, you don't know without proactively checking...

Thanks.

#QualityManagement
#Roadmap/NewFeatures

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
------------------------------

Hi Paul,

I hear you. We recognize the pain of not knowing when the recording restoration completes.  Generally speaking, it is in the back of our minds that we need to improve on the user experience of managing archived and restored recordings.

We are trying to solve some of the more pressing issues in recording at the moment, but will be coming back to this when we have the bandwidth.

Hi,

I apologize in advance, but you will likely see a few messages like this from me in the next day or two. I want to keep each message thread separate!

Many of you may not realize that Genesys has an Ideas website (Aha!) which, whilst not perfect (see various posts from me and others on THAT subject!) is the main method we have for requesting features / enhancements. If you don't frequent the site, you may miss some of the cool ideas that get proposed.

In this post, I'd like to draw your attention to this idea as well as this one (more or less the same request). If you have ever had to restore an archived recording, you will know what a pain it is. If you've had to restore a few, then it's almost impossible! The process takes a few hours and if you aren't staring at the screen when it completes, you don't know without proactively checking...

Thanks.

#QualityManagement
#Roadmap/NewFeatures

------------------------------
Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
------------------------------