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  • 1.  Request Phone Number In Bot Flow

    Posted 02-16-2022 06:17
    No replies, thread closed.
    Hi 
    I've asked this on the developer forum, but thought I'd try here as well

    I've created a bot flow ascertains whether a visitors to a customers site require certain services.
    If they do, the bot returns to the messenger flow and checks a schedule and uses a data action to see if there are agents in idle.

    What I am then looking to do is offer a chat or call back, chat is simple enough, call back I'm struggling.
    My idea was to ask the visitor for their phone number via another bot, convert to ANI then use create call back - Unfortunately that functionality isn't within messenger flows.

    Any ideas would be gratefully received.

    Thanks


    #ArchitectureandDesign
    #Connect with a Customer (NEW)
    #DigitalChannels
    #Routing(ACD/IVR)

    ------------------------------
    Philip Thys
    British Telecommunications PLC
    ------------------------------


  • 2.  RE: Request Phone Number In Bot Flow

    Posted 02-18-2022 00:21
    No replies, thread closed.
    Simple enough.  Use the Create a Callback data action that uses the API (/api/v2/conversations/callbacks) to create the callback based on the queue ID and the ANI supplied by the customer.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Request Phone Number In Bot Flow

    Posted 03-04-2022 06:04
    No replies, thread closed.
    Thanks Robert
    I've created the action, but cant get it to work, can you see what I've stuffed in the below please.


    ------------------------------
    Philip Thys
    British Telecommunications PLC
    ------------------------------

    Original Message


  • 4.  RE: Request Phone Number In Bot Flow

    Posted 03-04-2022 19:30
    No replies, thread closed.
    When you run the test, what do you receive back?  Can you send data action?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Request Phone Number In Bot Flow

    Posted 03-06-2022 13:14
    No replies, thread closed.
    Hi Philip,

    You can check out my last answer to this thread where I shared a Data Action configuration to create a callback.

    Hope that helps :)

    Kind Regards,

    Charaf

    ------------------------------
    Charaf Eddine Chemlal
    NTT France SASU
    ------------------------------

    Original Message


  • 6.  RE: Request Phone Number In Bot Flow

    Posted 03-07-2022 04:22
    No replies, thread closed.
    Thanks, I've done just that and get the failure below:
    {
  "message": "Method Not Allowed",
  "code": "method not allowed",
  "status": 405,
  "messageParams": {},
  "contextId": "2911fe7b-57b2-4e9a-8df2-53b524943fde",
  "details": [
    {
      "errorCode": "ACTION.REMOTE_ENDPOINT"
    }
  ],
  "errors": [
    {
      "message": "REST call for action execute failed. Message:Request to backend service failed.  Response from web service: {\"message\":\"HTTP 405 Method Not Allowed\",\"code\":\"method not allowed\",\"status\":405,\"contextId\":\"09becc6d-f6b5-4ad3-b5d8-b9ff6250fb6b\",\"details\":[],\"errors\":[]} [2911fe7b-57b2-4e9a-8df2-53b524943fde]",
      "code": "INTERNAL_SERVER_ERROR",
      "status": 405,
      "messageParams": {},
      "details": [],
      "errors": []
    }
  ]
}


    ------------------------------
    Philip Thys
    British Telecommunications PLC
    ------------------------------

    Original Message


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