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Request to have the Social Media Interactions downloaded as they do have with voice intreactions already recorded in PureColud

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  • 1.  Request to have the Social Media Interactions downloaded as they do have with voice intreactions already recorded in PureColud

    Posted 08-30-2019 16:18
    No replies, thread closed.
    Hi,

    Had just received another question from a customer. They want to know why it is not possible to download a Social Media interaction (i.e.: Facebook Direct messaging) as they do normally with the recorded voice interactions.
    Is there any way to achieve the message downloading?
    Thanks!

    Please find hereafter what is seen while consulting a Facebook Direct messaging interaction treated by one of the customer's agent:

    #DigitalChannels

    ------------------------------
    Jorge Negri
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  • 2.  RE: Request to have the Social Media Interactions downloaded as they do have with voice intreactions already recorded in PureColud

    Posted 09-03-2019 12:09
    No replies, thread closed.
    @Katie Ritz or @Lesley Vereen can give better information, but as far as I know the only recordings directly available for download are calls.

    Technically there is probably a convoluted way to pull all the messages for a conversation from the API, but it would not be easy to automate.​​​

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Request to have the Social Media Interactions downloaded as they do have with voice intreactions already recorded in PureColud

    Posted 09-03-2019 12:13
    No replies, thread closed.
    Thank you again George!

    Best regards


    ------------------------------
    Jorge Negri
    ------------------------------

    Original Message


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