Hi,
I have a queue set to callback CustomerFirst with this :
- Like Voice : Transfer to Flow : This flow will ask the customer to stay online if it is the right time to be transfer to a rep. If not, I to ask the customer to reschedule that callback later
- Answering Machine : Transfer to Flow : This flow will let a message to voicemail saying we reschedule the call in 24 hours
- Maximum Number of Retries : 2
How can I achieve this while keeping track on the maximum of retry when customer answer (like voice) but choose to be reschedule? Same for answering machine.
#Architect------------------------------
Stephane Laberge
tech lead
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