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  • 1.  Resource Center cookies

    Posted 02-05-2026 01:49

    Hi,

    Resource Center new UI (Home - Genesys Cloud Resource Center) keeps asking for cookies for every page even though already accepted. Is it just me with corporate browser settings or is anyone else having the same issue? I've sent feedback from Resource Center pages, but no response yet. This is quite annoying since usually my browser also goes to the end of page with cookie approval popup.

    Antti


    #Unsure/Other

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  • 2.  RE: Resource Center cookies

    Posted 02-05-2026 02:50

    Hi Antti

    I had a look on my side and experiencing the same issues.  Also tried with different browsers but the results remain the same.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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    Original Message


  • 3.  RE: Resource Center cookies

    Posted 02-05-2026 14:50

    Yes, that's been happening every single time, ever since the change to the new URL (help.genesys.cloud).



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    Dave Whitfield
    Principal Professional Services Consultant
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    Original Message


  • 4.  RE: Resource Center cookies

    Posted 02-05-2026 23:43

    Can you please give them feedback from Resource Center page? I made a support ticket to Genesys, but Genesys support said that they can't do anything and advised to give feedback directly from Resource Center pages. Fingers crossed that this will be fixed one day.



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    Antti Mikkola
    Product Manager
    Telia Finland Oyj
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    Original Message


  • 5.  RE: Resource Center cookies
    Best Answer

    Posted 02-06-2026 13:32

    Hi, Antti (and others on this chain), 

    Thank you for sharing this feedback.  The Genesys Resource Center team is working to resolve and we should see that clear up quickly.

    Warm regards, 
    Deb



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    Deborah Robbins
    VP, Global Voice of the Customer
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    Original Message


  • 6.  RE: Resource Center cookies

    Posted 02-06-2026 13:36

    Thank you, Deborah! 😀



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    Dave Whitfield
    Principal Professional Services Consultant
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    Original Message


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