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  • 1.  Resource center updated

    Posted 09-04-2019 01:53
    No replies, thread closed.
    Hi All

    Anyone notice that some help areas in the resource center have been updated?
    Recently i went to re-read over the dialing modes for outbound and noticed an update that previously noted that you needed minimum of 10 agents to operate Power Mode now it states 15 agents.

    I find this a significant change and quite possibly have some affect on how our org operates in this mode.

    Where can I obtain more information about how many agents are required to effectively operate the dialing modes available?
    #Outbound
    #Unsure/Other

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    Darryn Chang
    Stuff Limited
    New Zealand
    3 Years Purecloud
    ------------------------------


  • 2.  RE: Resource center updated

    Posted 09-04-2019 11:24
    No replies, thread closed.
    The Resource Center and asking pointed questions on Community are the main options. Or work through your Genesys Advisor or TAM.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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    Original Message


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