Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Restoring Participant Data

    Posted 06-15-2022 14:47
    No replies, thread closed.
    Hi all,
    We have a call recording policy that archives calls after 60 days.  We collect some participant data in the IVR but once the call archives that data is deleted.  I'm wondering if there is a way to restore the participant data if we have to restore a call.  TIA
    #ArchitectureandDesign
    #Routing(ACD/IVR)
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Nichole Conway
    State of Missouri - Family Support Division
    ------------------------------


  • 2.  RE: Restoring Participant Data

    Posted 06-16-2022 08:51
    No replies, thread closed.
    From the UI, participant data can be pulled from an interactions view export.  Run a search for your target conversation so that it returns in the search results.  Select the export option in the upper right hand side.  Open the advanced options menu and select the "Include Custom Attributes" option.



    ------------------------------
    Ryan Legner
    Staff Product Manager, Genesys Cloud CX
    ------------------------------

    Original Message


  • 3.  RE: Restoring Participant Data

    Posted 06-16-2022 09:16
    No replies, thread closed.
    This worked, thank you!

    ------------------------------
    Nichole Conway
    State of Missouri - Family Support Division
    ------------------------------

    Original Message


Related Content