Genesys Cloud - Main

Hi all,

Could anyone advise whether it is possible to restrict the deployment of the Genesys Web Messenger to specific pages on a website, seemingly it is all or nothing unless utilising the "hide until triggered by business logic" option, assuming that the "Restrict domain access" option cannot be used at page level?

Thanks in advance!

Ben

#PlatformAdministration

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Benjamin White
Nespresso UK Ltd
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Hi Benjamin,

The Restrict Domain Access is only on domain level so it can't be used for specific pages so you would need to do this using the Messanger Javascript SDK to show and hade the chat depending on page.

It also depends on why you want to do this, I had a similar request where the customers checkout page provider didn't allow iframes on the checkout page.
The issue with the Javacript SDK is that even if you hide the chat on that page, technically the iframe i still there, it's just hidden from view.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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