Genesys Cloud - Main

Hello

Is there a mechanism to prevent overuse of concurrent licenses or to restrict agent logins once the organization's subscribed concurrent license limit is reached?

Best Regards,

Currently, no.  What you could do is trigger on agent login and run a workflow that looks at current count and logs that person out.  The problem there is that they would have already consumed the license for that month.  Maybe you can do something with SSO and the number of people running the enterprise app?  

Hello

Is there a mechanism to prevent overuse of concurrent licenses or to restrict agent logins once the organization's subscribed concurrent license limit is reached?

Best Regards,

Robert,

if you are using the concurrent model, you should have 30 minutes available to avoid overlap during time shift changes. So, if you're logging out the person before 30 minutes since the logon, you're not consuming the license. I think the other problem you can have is if you're using addons (such as CX2 addon): in that case you can have an overage on a lower threshold than the one applied to the whole set of agents.

Do you agree?

Currently, no.  What you could do is trigger on agent login and run a workflow that looks at current count and logs that person out.  The problem there is that they would have already consumed the license for that month.  Maybe you can do something with SSO and the number of people running the enterprise app?  

Hello

Is there a mechanism to prevent overuse of concurrent licenses or to restrict agent logins once the organization's subscribed concurrent license limit is reached?

Best Regards,