Genesys Cloud - Main

Hi, is it possible to restrict recordings to be available only to the agent that the recording belongs to? in other words, agents must only have access to their own recordings.
#QualityManagement

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Sizo Ndlovu
Consnet Pty Ltd
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I was given these instructions at one point to do this, but couldn't get it working the way I wanted. Maybe it will work for you though.

We can assign some permissions for Interaction View only. They can see all the interactions but they won't be able to see other user's recordings even they have access on it.

1. Analytics > Conversation Detail > View
2. Conversation > Communication > View
3. Recording > Recording > View

After creating a custom role, you need to set the condition on the permissions assigned to it like the image below.

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Daniel Ross
Weld North Education
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Thanks a lot, Daniel. I will try it out.

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Sizo Ndlovu
Consnet Pty Ltd
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Original Message:
Sent: 08-12-2021 14:16
From: Daniel Ross
Subject: Restrict recordings for an agent

I was given these instructions at one point to do this, but couldn't get it working the way I wanted. Maybe it will work for you though.

We can assign some permissions for Interaction View only. They can see all the interactions but they won't be able to see other user's recordings even they have access on it.

1. Analytics > Conversation Detail > View
2. Conversation > Communication > View
3. Recording > Recording > View

After creating a custom role, you need to set the condition on the permissions assigned to it like the image below.

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Daniel Ross
Weld North Education
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Hi Sizo -

I can't quite make out what Permissions are set in Daniel's screenshot, however this config works for our Customer ...



Hope this helps,
Mal.

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Thanks and regards,
Malcolm Green
Senior Contact Centre Engineer
Nexon Asia Pacific
malcolm.green@nexon.com.au
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Hi Sizo, 
Much quicker and more control doing this development. . 
We have done a division like recording application for our clients that includes a clients older recordings from older systems (pureconnect for example) and Genesys Cloud recordings using Genesys Cloud APIs 15% of the development our own development 85% and Microsoft Azure, access AD security) is all controlled by clients. External users not on Genesys Cloud can also listen to recordings, no extra licences required. We are currently adding more features to this.
Kind Regards

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Warren Beddie
Noralogix PTY (Ltd)
warren@noralogix.com
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Hi Sizo, 
The new features are to drill further down from Division to agent seeing only their recordings.  
Kind Regards

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Warren Beddie
Noralogix PTY (Ltd)
warren@noralogix.com
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Original Message:
Sent: 08-16-2021 11:16
From: Warren Beddie
Subject: Restrict recordings for an agent

Hi Sizo,
Much quicker and more control doing this development. .
We have done a division like recording application for our clients that includes a clients older recordings from older systems (pureconnect for example) and Genesys Cloud recordings using Genesys Cloud APIs 15% of the development our own development 85% and Microsoft Azure, access AD security) is all controlled by clients. External users not on Genesys Cloud can also listen to recordings, no extra licences required. We are currently adding more features to this.
Kind Regards

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Warren Beddie
Noralogix PTY (Ltd)
warren@noralogix.com
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