Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Restrict Screen Recordings to 50% of calls

    Posted 09-26-2019 12:19
    No replies, thread closed.
    Hi there,

    Looking through Quality Admin Policies I don't see a way to limit screen recording to say only 50% of calls. I know in GIR you can set this on the recording client. Is this possible in Purecloud?

    On this page https://help.mypurecloud.com/articles/storage-calculator/ it mentions the % of calls with screen recording so I imagine there must be a way?
    #SystemAdministration

    ------------------------------
    Paul Dittrich
    ------------------------------


  • 2.  RE: Restrict Screen Recordings to 50% of calls

    Posted 09-26-2019 12:50
    No replies, thread closed.
    No, there is no way to designate a % of calls to do a screen recording on. 

    The article you linked is just asking you to guess what % of recordings will be retained based on the Policy settings. It's not real clear on that, but there's not much of another way to state it.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Restrict Screen Recordings to 50% of calls

    Posted 09-26-2019 13:25
    No replies, thread closed.
    Ahh alrighty then thanks!

    ------------------------------
    Paul Dittrich
    Aria Solutions
    ------------------------------

    Original Message


Related Content