Genesys Cloud - Main

Hello!

We currently have agents who primarily take inbound calls only. We want to allow them to dial out to a specific set of numbers only (our partners) which are registered as contacts in our external contacts directory. Is there a way I can restrict outbound dialing to only allow them to call numbers on the external contacts (or a whitelist of numbers)?

Thank you,

#Outbound

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David Perry
Workforce Management Supervisor, Pizza Pizza Ltd.
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Hello David,

I have not done this myself but you could try to make an Outbound Flow and have it compare the number dialed against a list of allowed numbers. If the number is allowed, let the call go through and if it is not, disconnect the call.

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Jason Kleitz
Online Community Manager/Moderator
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I don't know of a simple way to allow only numbers in External Contacts...how many numbers are you looking at?

Technically, you could create Number Plans on a Site and add only the numbers (or patterns) you want them to dial, and add their phones to the site.

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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
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