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Resume a disconnected email conversation

  • 1.  Resume a disconnected email conversation

    Posted 06-05-2025 18:29

    TBuyukkilic | 2024-01-15 10:04:42 UTC | #1

    Hi guys,

    Whenever a user has replied to an incoming (customer) email, the conversation gets disconnected. Once a customer replies, we can send a reply back using the /assign endpoint. However when we try to assign after a reply (and before a customer has replied) we get a 404:

    {
  "message": "Conversation 232e67b0-4299-4577-ba01-2d0fcc9f4966 does not exist.",
  "code": "resource.not.found",
  "status": 404,
  "messageWithParams": "{entity} {id} does not exist.",
  "messageParams": {
    "id": "232e67b0-4299-4577-ba01-2d0fcc9f4966",
    "entity": "Conversation"
  },
  "contextId": "34a22c8b-511c-4c08-8fe3-464fee8eabc3",
  "details": [],
  "errors": []
}

    We would like to send multiple replies, but it seems not possible/defective. Can you explain what is going on and why we get a 404?

    Kind regards, Thomas

    vpirat | 2024-01-15 14:45:46 UTC | #2

    Hi,

    Check your email configuration. Go to Admin -> email section. Select the domain you're working with then select "Email addresses" tab:

    From the list of listed emails for the domain, make sure the box for "Enable multiple actions" is selected.

    Best regards, V.P.

    TBuyukkilic | 2024-01-15 16:44:23 UTC | #3

    Thank you for the quick response, will use that!

    system | 2024-02-14 16:45:24 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 24118



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