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  • 1.  Retain Phone/WebRTC settings when using SalesForce client

    Posted 04-21-2023 13:41
    No replies, thread closed.

    Hello,

    Some agents have noted that their phone settings are being modified/deleted when they clear browser history. Causing them to potentially miss calls until they realize the error and correct it.

    Is there a way to retain these settings even during a browser cleaning? Are they stored in a cookie or something else that we can configure to remain during cleanings?



    Thanks.


    #Telephony

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    John Codispoti
    Pfizer Inc.
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  • 2.  RE: Retain Phone/WebRTC settings when using SalesForce client

    Posted 05-05-2023 23:52
    No replies, thread closed.

    This does not exactly answer your question, but has some good pointers:  Genesys Cloud CX - Genesys and this one Genesys Cloud CX - Genesys



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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