Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Retaining and extending records of evaluations and calibrations

    Posted 01-05-2023 18:07
    No replies, thread closed.
    Can anyone tell me what permissions are required and how to retain and or extend records of evaluations and calibrations (for a call center)
    #QualityManagement

    ------------------------------
    Anthony Ajufo
    TML MultiState Intergovt Empl Benefits Pool dba TML Health Benefits Pool
    ------------------------------


  • 2.  RE: Retaining and extending records of evaluations and calibrations

    Posted 01-08-2023 01:02
    No replies, thread closed.
    Not catching what you are asking for.  Is it you want to export recordings or the actual evaluation data?  Retain in Genesys or in another location?

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Retaining and extending records of evaluations and calibrations

    Posted 01-09-2023 09:49
    No replies, thread closed.
    I want to be able to save or retain actual completed evaluation and calibration data in Genesys for up to 5 years. Alternatively, if unable to retain in Genesys, export to other location.

    ------------------------------
    Anthony Ajufo
    TML MultiState Intergovt Empl Benefits Pool dba TML Health Benefits Pool
    ------------------------------

    Original Message


Related Content