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  • 1.  Retention of interactions in Genesys Cloud Org

    Posted 07-27-2022 05:55
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    Hello,

    The customer ask us what is the retention period of interactions data in their Genesys Cloud organization ? is there any limit or maximum period ?

    Thank you in advance.
    #QualityManagement
    #Reporting/Analytics
    #SystemAdministration


  • 2.  RE: Retention of interactions in Genesys Cloud Org

    Posted 07-27-2022 11:02
    No replies, thread closed.
    All data is stored in Genesys Cloud until 30 days after they leave Genesys Cloud.  There are some stipulations about access to the data spelled out here:  https://help.mypurecloud.com/articles/retention-period-for-analytics-data-and-recording/.  This is in the process of changing.  Look at the bottom of that page for what is coming up.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Retention of interactions in Genesys Cloud Org

    Posted 07-28-2022 10:31
    No replies, thread closed.
    Hello Robert,

    Many thanks for your feedback, yes I read the doc you shared and it is very clear for me.

    Thank you again.

    ------------------------------
    Mostafa Oudderhem
    SABIO FRANCE SAS
    ------------------------------

    Original Message


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