Certification and Training

This is a notification to inform you that the following recorded webinars will no longer be available as of June 1^st , 2026. These webinar retirement decisions were made because there are new replacement courses and/or Resource Center articles on the feature deprecations. 

Webinar: Navigating the Deprecation of the Quality Evaluator Dashboard

• Replacement: https://help.genesys.cloud/articles/quality-evaluator-dashboard/   

Webinar: Genesys Cloud: WFM Capacity Planning 

• Replacement: https://education.genesys.com/explore/course/18295 

Webinar: Genesys Cloud: Scripting Overview 2024 

• Replacement: https://education.genesys.com/explore/course/12168
• Replacement: https://education.genesys.com/explore/course/12168

Webinar: WEM Supervisor AI Features 

• Replacement: https://education.genesys.com/explore/course/18228
• Replacement: https://education.genesys.com/explore/course/18227
• Replacement: https://education.genesys.com/explore/course/18223

Webinar: Genesys Cloud CX: Roles, Division, and Dynamic Groups 2024 

• Replacement: https://education.genesys.com/explore/course/18180 

Webinar: Genesys Cloud CX: Agent Assist

• Replacement: https://help.genesys.cloud/articles/about-genesys-agent-assist/ 

Please let us know if you have any questions on this announcement.