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  • 1.  Retrieve missed calls via API

    Posted 05-26-2023 10:19

    Hello all,

    We're trying to retrieve a missed call list pointing to https://api.mypurecloud.ie/api/v2/analytics/conversations/details/query, but we are receiving error 500s.

    Is it the right API to do this?

    Best regards


    #Integrations

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    David Lopez
    ZETADE GABINETE DE INGENIERA INFORMATICA Y TELECOMUNICACIONES SL
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  • 2.  RE: Retrieve missed calls via API

    Posted 05-26-2023 20:25

    500 errors are usually because you don't have a JSON package being sent.  Make sure the payload is in JSON format. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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