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Retrieve the conversation summary and wrap-up code that Virtual Agent generates for a bot interaction

  • 1.  Retrieve the conversation summary and wrap-up code that Virtual Agent generates for a bot interaction

    Posted 12-23-2025 09:43

    I have followed all the steps mentioned in this article with no joy… trigger is not executing the work flow at all
    Retrieve the conversation summary and wrap-up code that Virtual Agent generates for a bot interaction - Genesys Cloud Resource Center

    Genesys Cloud Resource Center remove preview
    Retrieve the conversation summary and wrap-up code that Virtual Agent generates for a bot interaction - Genesys Cloud Resource Center
    Genesys Cloud enables retrieving conversation summaries and wrap-up codes generated by Virtual Agent bots for escalated or completed interactions via the Public API and workflows to send data to CRMs.
    View this on Genesys Cloud Resource Center >


    #Triggers

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    Mohamed Arfeen
    Senior Engineer
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  • 2.  RE: Retrieve the conversation summary and wrap-up code that Virtual Agent generates for a bot interaction

    Posted 01-02-2026 02:13

    Hi Arfeen,

    Are u facing in getting proper response for Genesys public API for fetching the summaries or consuming it in the workflow. Can u detail the issue you are facing so I can help you better.




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    ARJUN T P
    Engineer
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