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Retrieve the conversation that created the scheduled callback

  • 1.  Retrieve the conversation that created the scheduled callback

    Posted 06-05-2025 18:13

    FHerve | 2018-01-17 08:09:47 UTC | #1

    Hello,

    For reporting purposes, we want to know the conversations in which an agent created a scheduled callback. The problem is that we are having troubles making the link between the conversations and the related callback conversations if any.

    In conversation details API, we could not find any link that could lead us to a call back conversation. Did someone succeeded in doing the same thing ? If so, which API are you using ?

    Thanks in advance

    Herve

    system | 2018-02-17 08:13:25 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 2364



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