Genesys Cloud - Main

We are using the dot net GenesysApi GetConversationRecording(conversationId, recordingId, download: true, formatId: "WAV") to retrieve the mediaUrl for the recording. Our problem is that we have to hit the api multiple times to get this to return anything. Is there anything we can do about this.

Thanks!

#Telephony

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Kevin Keehan
Realpage, Inc.
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You're not doing anything wrong.  Getting the recording is an asynchronous process.  Those initial requests are getting 202 ACCEPTED's, when the recording is available you get a 200 OK with the mediaUrl

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Melissa Bailey
Genesys - Employees
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