Genesys Cloud - Main

Dears

hope you are doing well and fine , I'm trying to build a chat bot that will provide list of services for the end users and  users will chose any service he looking for 

by ask him, now if he finished his service I would like to ask him if he want another service lets presume there two options here

one for yes and other for no , lets say he chose yes how I can return him  back to the first node at the messaging flow . Also I'm going to attached an diagram for my process 

 


BR
#Ask Me Anything (AMA)
#ArchitectureandDesign

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Mohannad haddad
Fourth Dimension Systems Company
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What you have there is a loop. 
So in your bot flow, under Loop, there is a few options, for this you would use a "Anything Else?" Loop

If you are not using a bot flow, then the same thing can be achieved with a normal loop, just have to manually do the ask question, max loop etc.
And then in your loop you would have a ask for slot (with list of services)
And a switch or if decision tree, to action that service or send to an agent. 

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Anton Vroon
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