In our Organization we implemented an Inbound flow which is triggered from a contact list from a Outbound campaign. The OB campaign dials this number and send it to the IB. Right now we are facing an issue: the number from the contact list is being dialed twice at the same time and assigned to different agents. The call must be assigned to only one agent.
Now we found that the flow built in architech for the IB queue, had a reusable task with the same settings used for the Starting task and here is my question: if that reusable task was there, is there a chance that the PureCloud was dialing that number using that Reusable task even when the starting task was set up. (Keep in mind that the reusable task is not connected or linked to the initial task on any way)
#ArchitectureandDesign------------------------------
Boris Rada
Executive Energy Management, LLC
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