Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Reusable Task - Reporting

    Posted 12-11-2023 06:41
    No replies, thread closed.

    HI all, our developer has set up all our flows as reusable tasks, rather than individual flows.  Am I able to pull reporting on reusable tasks?  thanks


    #ArchitectureandDesign

    ------------------------------
    Sue Joyce
    Accenture UK
    ------------------------------


  • 2.  RE: Reusable Task - Reporting

    Posted 12-21-2023 23:01
    No replies, thread closed.

    No.  Your developer did a good best practice to keep things in a single flow.  Now you will want to setup Outcomes and Milestones in the flow and individual task so you can report on their usage.  Add a flow milestone - Genesys Cloud Resource Center (mypurecloud.com)



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content