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  • 1.  Ringback tone of outbound calls

    Posted yesterday

    I want to know how Genesys Cloud handles ringback tones for outbound WebRTC calls. Coming from PureConnect, I'm used to being able to set a .wav file for the ringback tone, but I'm not sure who plays the tone in Genesys Cloud. Is it the platform itself or the carrier? And can we change it if needed?


    #Telephony

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    Tony Tan
    Unified Communications Architect
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  • 2.  RE: Ringback tone of outbound calls
    Best Answer

    Posted yesterday

    For outbound WebRTC calls, the ringback tone is dynamic. It is played by either the Carrier or the Genesys Cloud Platform (Edge), depending on the SIP signaling received from the far end.

    Genesys Cloud acts as a SIP User Agent. When an agent places a call, the system looks at the SIP response code sent back by the destination carrier.



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    Oliver Buchbender
    Coordinator
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    Original Message


  • 3.  RE: Ringback tone of outbound calls

    Posted 14 hours ago

    If you use WebRTC as agent to make an outbound call leaving the Genesys Cloud via a SIP-Trunk, you can check the language settings of this trunk.
    The trunk is using localized tones based on the language settings.



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    Andreas Tikart
    Senior Application Engineer
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    Original Message


  • 4.  RE: Ringback tone of outbound calls

    Posted 12 hours ago
    Edited by Marcelo Heil França 12 hours ago

    What Oliver mentioned is outlined in chapter 2.6.1 of this document:

    SIP Interoperability Specification 

     



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    Marcelo Heil França
    infinit.cx GmbH
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    Original Message


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