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  • 1.  Ringtone for Digital channels

    Posted 2 days ago

    Hi team! 

    I received a customer's consult about to change digital channel's alert ringtones. They want to put a cutomized one to all agents, so I ask:

    Is this possible to change? Is there an App Foundry to buy?

    Thanks for the space!!


    #DigitalChannels

    ------------------------------
    Abril Churin
    Support Engineer II
    ------------------------------


  • 2.  RE: Ringtone for Digital channels

    Posted 2 days ago

    Hi Abril,

    I don't think there's currently a way to customize the alert sound for digital channel notifications in Genesys Cloud. We submitted a similar idea a while ago, but the feedback at the time was that it wouldn't be implemented due to complexity. Below is the link to the idea:

    https://genesyscloud.ideas.aha.io/ideas/EPUS-I-139

    If anyone knows of an AppFoundry product that supports this today, would be great to hear their thoughts as well.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
    ------------------------------

    Original Message


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