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  • 1.  Role Renaming Request

    Posted 8 hours ago

    Hi Genesys Team,

    May I know if renaming the roles will have any impact on the production environment? We would appreciate it if you could advise whether there are any dependencies, potential risks, or service disruptions that we should consider before proceeding with the role name changes.


    #Uncategorized

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    Jamaica Perez
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  • 2.  RE: Role Renaming Request

    Posted 6 hours ago

    Hi Jamaica, default roles provided by Genesys can't be renamed so I'm guessing you're referring to custom roles you've created or cloned in your environment.  In which case yes in most cases just renaming the role won't break anything as permissions underneath look at the ID of the role not the name of it.  Where you may hit issues is if you've got any type of third party or external integration (scripting, development work, reporting) that looks specifically at names rather than those IDs.



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    Vaun McCarthy
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